Archives: FAQs

How long will it take for my BAF Financial policy to update?

Clients can expect their accounts to be updated within 24hrs after payment.

If I use the mobile wallet to pay my bills, how long does it take for my utility account to be updated?

Clients can expect to see their utility accounts updated within 48hours.

What do I need to be level 2 verified?

Clients need to upload two government issued ID, the primary document is a passport and a secondary ID. Once these ID are uploaded and saved, it will be reviewed by the compliance support.

What is my maximum transaction amount?

Clients who are not level 2 verified, have a maximum transaction amount of $1500 for the month.

What is the maximum amount I can have in my mobile wallet balance?

Clients who are not level 2 verified have a maximum amount of $500 in their mobile wallet credit balance.

Why can’t I find my emails?

If you cannot see your emails in your inbox, please check your junk mail.

Will I be charged to pay my bills on the mobile wallet?

Clients will not be charged to use the mobile wallet to pay their utility bills.

Will I be charged to send another mobile wallet user a request for funds?

Clients will not be charged to send a request for funds.

Will I be charged to send funds to another mobile user ?

Clients will be charged a flat fee of .15cents to transfer funds to another mobile user.

Will I be charged to use my debit/credit card?

Clients will not be charged to load funds to their mobile wallet using their card. Client should note that the in order for the card to be successfully added, $1 will be withdrawn. The $1 credit will be available to the client in the mobile wallet credit balance.